Support Centre
How can we help you today?
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Using Bluebell
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Data & connectivity
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Health & safety
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Troubleshooting
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Instructional videos
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Updates
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App messages
Recent articles
Using Bluebell
Getting started
- How do I set up my Smart baby monitor for the first time?
- Youtube videos
- How do I download and install the Bluebell Mobile app?
- How do I set up my Wi-Fi network for the first time?
- How do I connect to another network?
General
- Is the Bluebell monitor helpful even if I co-sleep with my baby?
- How does this type of monitor let me know my baby's OK?
- How can my partner, nanny, or other family members be involved?
- How can a monitor help with baby’s sleep and routine?
- If I use Bluebell, does it mean I can be away from my baby?
Wearing the devices
- Is it comfortable for my baby to wear?
- Does my baby need to wear the device 24/7?
- Is it water resistant?
- Can the Baby monitor fall off?
- Can the Baby monitor be pulled or fall off?
Baby monitor
Parent wristband
Smart hub
Mobile app
Alerts and monitoring
- I don’t want to receive too many alerts – can I change this?
- What if I miss an alert?
- Do I need all this monitoring and tracking?
- Can I change the alert settings?
- How do alerts work on the Parent wristband
Alert & status accuracy
- How is breathing measured by the Baby monitor?
- What can affect the accuracy of the breathing alert?
- How is crying measured by the Baby monitor?
- How is skin temperature measured by the Baby monitor
- What can affect the accuracy of the skin temperature alert?
Data & connectivity
Health & safety
Troubleshooting
Setup
- The Smart hub doesn’t power up.
- I don’t have the codes to register my device.
- The Mobile app doesn’t accept the codes.
- I cannot send or receive an invite for another parent.
- The Mobile app doesn't accept my family name
Connectivity
Battery & charging
- My Baby monitor or Parent wristband isn't charging
- My Parent wristband runs out of battery very quickly.
- One or both of the devices are charging intermittently or not getting fully charged.
- The LED doesn’t light up when the device is charging.
- The Mobile app doesn’t show that the devices are charging.
Alerts & notifications
- I don’t receive alerts or data on my Mobile app or Parent wristband.
- I get different alerts for different devices/users.
- Alerts stop on their own.
- I’m not receiving any data/status/alerts for the baby.
- I'm missing some alerts.
Device specific
- I can't attach the Baby monitor securely.
- I can't see anything on the Parent wristband.
- I can't hear any audio on the Smart hub.
- The vibration alert or the display or LED pattern on the Parent wristband is not working.
- I can't start/stop the audio or adjust audio volume or night light from the Mobile app.
App specific
- I cannot hear any audio through the Mobile app.
- The Mobile app won't create my family.
- I can't join a family.
- My email invite is not sending.
- The Mobile app sign up isn't working.
Routine specific
Instructional videos
Updates
Smart hub updates
- Smart hub update November 11th 2019
- Smart hub and app update December 27th 2019
- Smart hub update February 6th 2020
- Smart hub update March 3rd 2020
- Smart hub update March 16th 2020
Mobile app updates
- Mobile app update March 21st 2020
- Mobile app update February 26th 2020
- Mobile app update March 16th 2020
- Routine reminders & daylight savings March 2020
- Mobile app update: Earn Amazon vouchers with Bluebell!
Parent wristband and Baby monitor updates
- Baby monitor update December 16th 2019
- Parent wristband update December 18th 2019
- Parent wristband & Baby monitor updates February 11th 2020
- Parent wristband update March 16th 2020
- Baby monitor update April 24th 2020