Support Centre
How can we help you today?
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Using Bluebell
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Data & connectivity
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Health & safety
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Troubleshooting
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Instructional videos
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Updates
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App messages
Recent articles
Using Bluebell
Getting started
- How do I set up my Bluebell Smart Baby Monitor?
- Instructional videos
- How do I set up my Wi-Fi network?
- How does routine tracking work?
- How do I connect to another network?
Alert & status accuracy
- How is breathing measured by the Baby monitor?
- What can affect the accuracy of the breathing alert?
- How is crying measured by the Baby monitor?
- How is skin temperature measured by the Baby monitor
- What can affect the accuracy of the skin temperature alert?
Wearing the devices
- Is it comfortable for my baby to wear?
- Does my baby need to wear the device 24/7?
- Is it water resistant?
- Can the Baby monitor fall off?
- Can the Baby monitor be pulled or fall off?
Data & connectivity
Health & safety
Troubleshooting
Setup
- The Smart hub doesn’t power up.
- I don’t have the codes to register my device.
- The Mobile app doesn’t accept the codes.
- I cannot send or receive an invite for another parent.
- The Mobile app doesn't accept my family name
Connectivity
Battery & charging
- My Baby monitor or Parent wristband isn't charging
- My Parent wristband runs out of battery very quickly.
- One or both of the devices are charging intermittently or not getting fully charged.
- The LED doesn’t light up when the device is charging.
- The Mobile app doesn’t show that the devices are charging.
Alerts & notifications
- I don’t receive alerts or data on my Mobile app or Parent wristband.
- I get different alerts for different devices/users.
- Alerts stop on their own.
- I’m not receiving any data/status/alerts for the baby.
- I'm missing some alerts.
Device specific
- I can't attach the Baby monitor securely.
- I can't see anything on the Parent wristband.
- I can't hear any audio on the Smart hub.
- The vibration alert or the display or LED pattern on the Parent wristband is not working.
- I can't start/stop the audio or adjust audio volume or night light from the Mobile app.
App specific
- I cannot hear any audio through the Mobile app.
- The Mobile app won't create my family.
- I can't join a family.
- My email invite is not sending.
- The Mobile app sign up isn't working.
Routine specific
Instructional videos
Updates
Smart hub updates
- Smart hub update November 11th 2019
- Smart hub and app update December 27th 2019
- Smart hub update February 6th 2020
- Smart hub update March 3rd 2020
- Smart hub update March 16th 2020
Mobile app updates
- Mobile app update March 21st 2020
- Mobile app update February 26th 2020
- Mobile app update March 16th 2020
- Routine reminders & daylight savings March 2020
- Mobile app update: Earn Amazon vouchers with Bluebell!
Parent wristband and Baby monitor updates
- Baby monitor update December 16th 2019
- Parent wristband update December 18th 2019
- Parent wristband & Baby monitor updates February 11th 2020
- Parent wristband update March 16th 2020
- Baby monitor update April 24th 2020
Tips on using your monitor
Other announcements
- Issues with some analytics on the app over the weekend have been resolved
- Opportunity to become a beta tester
- Refer your friends, get £30 Amazon voucher! 10 days left..
- Last chance to win £100 Amazon voucher from Bluebell!
- Win £100 John Lewis voucher!