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The Smart hub doesn’t power up.
I don’t have the codes to register my device.
The Mobile app doesn’t accept the codes.
I cannot send or receive an invite for another parent.
The Mobile app doesn't accept my family name
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I can't connect to the Smart hub Wi-Fi network.
My Parent wristband or Mobile app is regularly alarming about not having connectivity.
I cannot connect the Smart hub to my home Wi-Fi.
I cannot see the BluebellHub_SetupWi-Fi network when setting-up Bluebell.
Battery & charging
My Baby monitor or Parent wristband isn't charging
My Parent wristband runs out of battery very quickly.
One or both of the devices are charging intermittently or not getting fully charged.
The LED doesn’t light up when the device is charging.
The Mobile app doesn’t show that the devices are charging.
Alerts & notifications
I don’t receive alerts or data on my Mobile app or Parent wristband.
I get different alerts for different devices/users.
Alerts stop on their own.
I’m not receiving any data/status/alerts for the baby.
I'm missing some alerts.
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I can't attach the Baby monitor securely.
I can't see anything on the Parent wristband.
I can't hear any audio on the Smart hub.
The vibration alert or the display or LED pattern on the Parent wristband is not working.
I can't start/stop the audio or adjust audio volume or night light from the Mobile app.
I cannot hear any audio through the Mobile app.
The Mobile app won't create my family.
I can't join a family.
My email invite is not sending.
The Mobile app sign up isn't working.
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I cannot a tracked routine.
Some of the the tracking options aren't on my Parent wristband.
I'm tracking routine events on my Parent wristband but they're not appearing on my mobile app.
I don’t get event reminders on my Parent wristband.