Troubleshooting

Setup

• The Smart hub doesn’t power up.
• I don’t have the codes to register my device.
• The Mobile app doesn’t accept the codes.
• I cannot send or receive an invite for another parent.
• The Mobile app doesn't accept my family name

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Connectivity

• I can't connect to the Smart hub Wi-Fi network.
• My Parent wristband or Mobile app is regularly alarming about not having connectivity.
• I cannot connect the Smart hub to my home Wi-Fi.
• I cannot see the BluebellHub_SetupWi-Fi network when setting-up Bluebell.

Battery & charging

• My Baby monitor or Parent wristband isn't charging
• My Parent wristband runs out of battery very quickly.
• One or both of the devices are charging intermittently or not getting fully charged.
• The LED doesn’t light up when the device is charging.
• The Mobile app doesn’t show that the devices are charging.

Alerts & notifications

• I don’t receive alerts or data on my Mobile app or Parent wristband.
• I get different alerts for different devices/users.
• Alerts stop on their own.
• I’m not receiving any data/status/alerts for the baby.
• I'm missing some alerts.

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Device specific

• I can't attach the Baby monitor securely.
• I can't see anything on the Parent wristband.
• I can't hear any audio on the Smart hub.
• The vibration alert or the display or LED pattern on the Parent wristband is not working.
• I can't start/stop the audio or adjust audio volume or night light from the Mobile app.

App specific

• I cannot hear any audio through the Mobile app.
• The Mobile app won't create my family.
• I can't join a family.
• My email invite is not sending.
• The Mobile app sign up isn't working.

View all (6)

Routine specific

• I cannot a tracked routine.
• Some of the the tracking options aren't on my Parent wristband.
• I'm tracking routine events on my Parent wristband but they're not appearing on my mobile app.
• I don’t get event reminders on my Parent wristband.