- The Smart hub is designed to be compatible with any router using 2.4 GHz networks. Most routers have this capability but if you're running into trouble at the registration step of set up then you may need to tweak some of your wireless settings – don’t worry we can help you with this (see below). Your phone and Mobile app both need to be using the 2.4 GHz wireless network to complete this step. So if you're having trouble, it's possible your phone is on the 5.0 GHz network instead.
- If you're having trouble with this step then you can email us on firstname.lastname@example.org and someone from our tech team will help you out.
- Or you can do it yourself by following the guidelines below:
Changing router settings
What you need before starting: 1. Access to your web browser, 2. The IP address of your router (usually found on the back of your router: example - http://18.104.22.168) and 3. The username and password (usually found on the back of your router) to access the router settings that should have been created during setup.
- Open your web browser and type the IP address into the URL bar.
- Enter your username and password when prompted.
- Once you reach the main menu, open up the wireless settings for the router.
- Scan the page until you find something with a title like "Wireless Standard" or "Wireless Mode." Often there is a drop-down menu next to it that contains options like: 802.11b, 802.11g, 802.11b/g, 802.11n. Set your router to one of the following standards: 802.11b, 802.11g, 802.11b/g.
- If there is a "Save Settings" or "Apply" button of some kind, select it and give your router some time to reset. You may need to restart your router to ensure the changes are complete.
- Restart Bluebell's first-time set-up guide. Please note: Once you have completed the Bluebell setup then you can open your router settings again and set the router back to the original wireless settings.
- Well done – you are good to start using your monitor!
If you still not able to setup then please email us on email@example.com. Alternatively, you can ring your internet provider.