Reason: Baby isn't close enough to the Smart hub microphone
Solution: The listening in feature only works if the Smart hub and microphone can hear baby.
Reason: Something's blocking the microphone on the Smart hub.
Solution: Make sure there's nothing between Smart hub and baby, blocking the sound.
Reason: The Smart hub isn't connected to Wi-Fi. Make sure your Smart hub is connected to Wi-Fi.
Reason: Your phone isn't connected to the internet.
Solution: Check that your phone has an internet connection and isn't in flight mode.
Reason: Your phone volume is low or turned off.
Solution: Check that your phone's volume is turned up.