Support Centre

My Parent wristband or Mobile app is regularly alarming about not having connectivity.

  • Reason: You are moving too far from the Smart hub or the Baby monitor.
    • Solution: Move closer to the device if possible. Bluebell provides a range of up to 60 meters between devices Smart hub and Parent wristband. It provides smaller range between Smart hub and Baby monitor, and Baby monitor and Parent wristband. Bluebell does provide reliable connectivity in a standard house but the connectivity could be impacted by other wireless networks or devices at home.

  • Reason: There's something between the devices that interferes with the connection.
    • Solution: Bluebell is designed to provide reliable connectivity in a standard house. However, obstacles (particularly made of non-standard materials) could interfere with connectivity. So, you could try moving the position of the devices to avoid the interference.

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