Support Centre

I receive alerts on the Parent wristband but not on the Mobile app.

  • Reason: Your phone doesn't have an internet connection.
    • Solution: Make sure your phone's connected to the internet, either through Wi-Fi or data provider.

  • Reason: Your Smart hub isn't connected to Wi-Fi or your Wi-Fi isn't working properly.
    • Solution: Check the Smart hub Wi-Fi connectivity. If the Smart hub night light is blinking with medium speed, then it means that it's not connected to the Wi-Fi. If the night light is blinking with slow speed, then it means it is connected to the Wi-Fi but does not have internet access. If the night light is on constantly (without blinking) then it means that the hub is connected to Wi-Fi and has internet access. Depending on whether the issue is the hub’s connection to Wi-Fi or not having internet access, you can solve accordingly. Unplugging the hub and plugging it back in will restart it and could resolve the issue with Wi-Fi connectivity.

  • Reason: Your Parent wristband is set to a different mode than your Mobile app.
    • Solution: You can set modes separately for your Parent wristband and Mobile app. To make them behave similarly, choose the same mode for both.

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