Support Centre

I receive different alerts on different apps.

  • Reason: The alert settings are different on different apps.
    • Solution: Bluebell allows different users to customise the alert settings on their own app. So, if one user has switched off certain alerts on their app, and the other user hasn't, alerts may be different. Change settings by selecting 'Alerts' in the top left menu.
    • Please note that changing settings on the Mobile app of the user who has the Parent wristband attached to their account will automatically update the settings on Parent wristband as long as Parent wristband is within range of the Smart hub. So always check the Mobile settings of the account that has Parent wristband attached to it. You'll see the Parent wristband icon against the user it’s attached to.

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