Support Centre

I can't start/stop the audio or adjust audio volume or night light from the Mobile app.

  • Reason: Your Mobile phone doesn't have an internet connection.
    • Solution: Make sure it's connected to Wi-Fi or data and refresh the app.

  • Reason: Your Smart hub isn't connected to Wi-Fi or your Wi-Fi is not working properly.
    • Solution: Check the Smart hub Wi-Fi connectivity. If the Smart hub nightlight is blinking with medium speed, then it means that it is not connected to Wi-Fi. If the night light is blinking with slow speed, then it means it is connected to the Wi-Fi but does not have internet access. If the night light is on constantly (without blinking) then it means that the hub is connected to Wi-Fi and has internet access. Depending on whether the issue is hub’s connection to Wi-Fi or not having internet access, you can solve accordingly. Try unplugging the hub and plugging it back in to restart it.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.