Support Centre

Some of the the tracking options aren't on my Parent wristband.

  • Reason: Routine tracking settings for some of routine activities have been turned off.
    • Solution: Bluebell lets you switch on/off the things you want to track, so you may have certain ones switched off. To change this, go to 'Routine tracking' in the main menu (top left of home screen) on your app.
    •  Please note that changing settings on the Mobile app of the user who has the Parent wristband attached to their account will automatically update the settings on Parent wristband as long as Parent wristband is within range of the Smart hub. So always check the Mobile settings of the account that has Parent wristband attached to it. You'll see the Parent wristband icon against the user it’s attached to.

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