Support Centre

I don’t get event reminders on my Parent wristband.

  • Reason: Your Parent wristband hasn't received information from Mobile app.
    • Solution: For the Parent wristband to receive reminders, it needs to have been connected to the Smart hub, and the Smart hub needs to have a Wi-Fi and internet connection to have received the reminder info when it was set. If any of these are not working, then make sure your wristband is in range of the Smart hub and the hub is connected to the Wi-Fi and has internet access.

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