Support Centre

Parent wristband update October 1st 2020


Parent wristband software version 2.1.3 fixes a bug some users have encountered that stops the colour light flashing when checking how your baby is doing.


Remember:

  • This and all other updates will happen automatically when both of your devices are on charge.
  • You can also do the update manually on your app by going to 'Family and devices' in the main menu, then selecting devices. Here you'll see what updates are available.
  • You'll know an update is taking place when you see a back and forth night light pattern on your Smart hub (a sort of swooshing motion). Please don't unplug your Smart hub during updates.


We hope this helps! Drop us a message if you've got any questions about it, or anything to do with Bluebell.


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Just as a reminder, the recent software version 2.1.2 introduced the new disconnection icons as below.


Alert iconsWhat does it mean?
Baby monitor not properly connected with Smart hub.
Ensure that Baby monitor is in the range of the Smart hub and there is nothing interfering or blocking the connection between them.
Parent wristband not properly connected with Smart hub.
Ensure that Parent wristband is in the range of the Smart hub and there is nothing interfering or blocking the connection between them.
Parent wristband not properly connected with Baby monitor.
You will see this if you are out of the range of the Smart hub (e.g. outside) and the Parent wristband and Baby monitor are not connected directly to each other.
Smart hub not properly connected with Wifi router.
You will see this if you are out of the range of the Smart hub (e.g. outside) and the Parent wristband and Baby monitor are not connected directly to each other.


There will also be small icons on the clock screen in the bottom right corner indicating these same issues.


Clock screen iconsWhat does it mean?
Baby monitor not properly connected with Smart hub or Parent wristband.
Smart hub not properly connected with Parent wristband.


Remember:

  • This and all other updates will happen automatically when both of your devices are on charge.
  • You can also do the update manually on your app by going to 'Family and devices' in the main menu, then selecting devices. Here you'll see what updates are available.
  • You'll know an update is taking place when you see a back and forth night light pattern on your Smart hub (a sort of swooshing motion). Please don't unplug your Smart hub during updates.


We hope this helps! Drop us a message if you've got any questions about it, or anything to do with Bluebell.

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